Refund Policy

At Grabbites, we aim to provide customers with a satisfactory ordering experience.

If an order is received with an issue such as missing items, incorrect items, damaged food, or another genuine order-related problem, customers can contact Grabbites through the available support channels.

After reviewing the complaint, Grabbites may provide a full refund, partial refund, replacement, or other suitable resolution, depending on the situation.

Refunds, when approved, will be processed to the original payment method or provided through another suitable method.

Customers may be required to provide relevant details, such as the order number, photos, or other information, to help us verify the issue.

Refund requests may not be accepted for issues caused by incorrect information provided by the customer or misuse of the service.

Grabbites reserves the right to review each refund request individually and update this policy as the platform grows.

Terms & Conditions

Terms & Conditions

By using Grabbites, you agree to these Terms & Conditions.

  1. Use of Service

Users must provide accurate information when placing orders and using Grabbites services.

  1. Orders

Orders are subject to restaurant availability, operating hours, and confirmation. Grabbites may cancel or modify an order when necessary.

  1. Pricing & Payment

Prices, delivery charges, platform fees, and other applicable charges will be displayed before order confirmation. Prices may change from time to time.

  1. Delivery

Delivery times are estimates and may be affected by traffic, weather, restaurant preparation, or other circumstances beyond our control.

  1. Cancellations & Refunds

Cancellation and refund eligibility will depend on the order status and Grabbites’ applicable refund policy.

  1. User Responsibility

Users must not misuse the platform, submit false information, engage in fraudulent activity, or interfere with Grabbites’ services.

  1. Service Changes

Grabbites may modify, suspend, or discontinue any part of its services when necessary.

  1. Updates

These Terms & Conditions may be updated as Grabbites grows and introduces new services. Continued use of the platform means you accept the updated terms.

  1. Contact

For questions or complaints, contact Grabbites through the contact details provided on our website.

Grab Bites
Delicious Food, Delivered Fast

Type to search